Please carefully read the full information given in this page so as to avoid any confusion.
REPLACEMENT AND CANCELLATION POLICY:
Our Cancellation Policy:
Raise a cancellation request to firstname.lastname@example.org, with your order ID clearly mentioned, before it is shipped from our warehouse . Cancellation request will not be taken up once the order is shipped .
In case you still wants it to be cancelled, appropriate penalties will be levied, as mentioned below:
Penalties upon cancellation:
For custom products:
If you are ordering a customized product and then cancels it then 50% of product cost will be deducted as we will not be able to sell the customized product .
For pre-paid orders: Shipping and reverse shipping charges will be deducted depending upon the place of delivery. E-payment transaction charges will be deducted.
For COD orders: COD privileges for future orders will be curtailed.
Important note: All applicable penalties will be added and deducted as per D ETERNAL management decision .
Replacement can be taken within 7 days of delivery post which we will not entertain any replacement .
Flowing are the procedure to raise a replacement:
Raise a replacement request within 7 days of delivery of order by sending a mail to email@example.com or by filling up the form given at the end of this page.
For ELECTRONIC ITEMS raise a replacement request within 10 days of delivery
The replacement request email should contain the following:
- Order Id.
- Reason for replacement.
- Photographic/video evidence of any defect as mentioned in the request.
Replacement request will be approved for damaged/defective products only or only after the consideration of D ETERNAL management .
No replacements/returns are given in case of:
- Not liking the product/ product not as expected/not liking the hand feel.
- Minor scratches in sticker less cubes.
- Normal tensioning adjustments and popping of cubes.
- Replacement with some other product or variant of the same product.
- Wrong quantity or product ordered.
- Customized Products .
Approval of replacement request is solely on the discretion of D Eternal. Our customer support executive may ask for specific details about any defect as per the claim including photographic or video evidence, failing to provide this within 24 business hours will result in rejection of the claim.
Replacement will be done with the same product as was ordered.
Refund Policy by D ETERNAL:
In case of goods unavailability or service problem:
- If the item to be sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, the choice of customer will be final.
- If the order is confirmed by us and we are unable to ship the product on time, then will refund the order amount as per your demand.
- 100% refund will be given, if product is not available or vendor is not able to ship the products.
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.
In such special cases where the order is eligible for refund, we will initiate the refunds through the following channels only:
- As Reward points/Coupons in full.
- To the original payment method (after applicable deductions).
Transaction and shipping charges may be deducted wherever applicable.
COD orders: Refund will be given as Reward points/Coupons only. No other option will be available.
Note: Refund will be initiated only after the inspection of the returned product at our warehouse.
Cancellation of Order by D ETERNAL
D ETERNAL reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the user shall be informed of the same.
If non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by D ETERNAL for re-delivery shall be claimed from the customer.
In case of Gift Certificate/card
Gift Certificate will not be cancelled, user can demand for extension of expiry date within 7 days of purchase.
Shipping of Replaced/returned product:
We recommend shipping of returned merchandise via d-eternal.com reverse shipping services, or otherwise using courier or insured parcel post for tracking purposes. D ETERNAL does not take any responsibility for reimbursement or compensation in the event that any returned packages; which are not returned using d-eternal.com reverse shipping services; are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Request will be terminated if the customer fails to provide the product to our shipping partner when the pickup is attempted. The request will be automatically terminated if the product is not handed over in the two pick up attempts made. The updates in the tracking page given by our courier partner will be considered to be final.
D ETERNAL reserves the rights to change the replacement policies anytime without any prior notice.