FAQ
Shipping Order Tracking
Our normal delivery time frame is 2-7 working days from the date of dispatch. It may take more than 7 working days depending on the delivery location.
Once the order has been shipped from our end, you will receive a tracking ID on your registered Email ID and Phone No.
You can also login to your D ETERNAL account and check tracking ID as well as order status of all your orders.
There is no delivery charge if the order value is more than Rs.159/- if the order value is less than Rs.159/- then there is an extra charge of Rs.49/-.
If you place a Cash on Delivery order, you will be charged Rs.60/- irrespective of the order value, as it is cash handling charges which are charged by our courier partner.
If the consignee is unavailable, then let us know we will ask the logistics team to re-attempt the delivery at your convenience.
Payment Policy
We accept payments by debit or credit card and also through Net Banking. Cash on delivery option is also available.
We have partnered with trusted payment gateway providers like PayU, Razor Pay and PayPal to provide you state-of-art secure payment options.
Cancellations and Modifications
You can cancel the order before it is shipped from our end by contacting our customer support team
Returns and Replacements
We provide replacements within 7 days of delivery of the products. We advise you to go through our replacement policy for more details.
No, we always suggest our customers to lube and tension the cube as some cubes are not pre-lubed and it could be rough during initial solves. If the cube has some genuine defects or faults, then only we provide replacements.
You can still pre-order such products and it will be dispatched as and when it comes back in stock.
No, Popping and lockups are common in every cube which can only be resolved by proper tensioning and lubing the cube.
After raising a return request, you will be asked to share photographic evidence to understand the issue with the product. Then the team will take actions accordingly and inform you about the timeline. Replacements/returns are generally processed within 24-48 business hours after the claim is approved.
Products are normally picked up within 24-48 business hours after approval of the claim.
Other
Cube stands, wrist bands and cube pouches are not included with the item .It is sent only if it is mentioned or shown with the product
SHOP NO 114/115/116 ,JAYVIJAY NAGARI PHASE 1 ,NEAR RIDDHIVINAYAK HOSPITAL,NALLASOPARA WEST,MAHARAHTRA, PIN-401203