Refund Policy by D ETERNAL:
In case of goods unavailability or service problem:
- If the item to be sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, the choice of customer will be final.
- If the order is confirmed by us and we are unable to ship the product on time, then will refund the order amount as per your demand.
- 100% refund will be given, if product is not available or vendor is not able to ship the products.
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.
In such special cases where the order is eligible for refund, we will initiate the refunds through the following channels only:
Pre-paid orders:
- As Reward points/Coupons in full.
- To the original payment method (after applicable deductions).
Transaction and shipping charges may be deducted wherever applicable.
COD orders: Refund will be given as Reward points/Coupons only. No other option will be available.
Note: Refund will be initiated only after the inspection of the returned product at our warehouse.
